The service is forever.
For as long as you own your hearing aids, your follow-up care is included here: check-ins at least every three months, software updates, cleanings, adjustments, and help pairing new phones, at no charge.
What's included, always, at no charge.
These come with owning your hearing aids here. Not add-ons, not a plan you sign up for, not a fee that turns up later.
No surprises. Ever.
A lot of practices nickel and dime. We charge a fair price, that is the price, and there are no surprises. Follow-up care is included for our patients. After the three-year manufacturer warranty, the only time a repair costs you anything is if the manufacturer charges us, and we will tell you before we touch it.
Why we built it this way.
This isn't a loyalty program. It's the oldest rule in the practice, written down. Mel Sorkowitz spent his career insisting that the person who cares for your hearing should stay responsible for it, rather than hand you off once the sale is done. His daughter Elissa Sorkowitz Lejeune made it a standing promise: the relationship starts when you get your hearing aids, and we are in it for as long as you wear them.
Read the whole storyTold you only qualify for certain hearing aids?
Many patients come to us after being told exactly that by their insurance. We aren't contracted with insurance companies, so bring us your hearing test, the recommendation you were given, or just your questions. We'll explain your options and what the differences in technology, service, and long-term care actually mean for you.
A second opinion costs nothing and commits you to nothing.